FAQ
1. Who is SvnTwnz?
SvnTwnz is a newly established clothing brand based in the United Kingdom, offering a range of stylish and contemporary apparel for men and women.
2. How can I place an order?
You can place an order directly through our website. Simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be processed.
3. What payment methods do you accept?
We accept payment via major credit and debit cards, including Visa, Mastercard, American Express, and Discover, PayPal, Shop Pay and many more.
4. Do you ship internationally?
Yes, we offer international shipping to select countries. You can view the list of countries we ship to during the checkout process. Please note that international shipping rates and delivery times may vary.
5. How much does shipping cost?
Shipping costs are calculated based on your location and the size of your order. You can view the shipping fees applicable to your order during the checkout process before making payment.
6. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a refund or exchange. Please refer to our Returns Policy for more information on eligibility and instructions for returning items.
8. How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us via email at info@svntwnz.com or through our Contact Us page on the website. We endeavour to respond to all inquiries within 24 hours.
9. Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are available in various denominations and make the perfect gift for friends and loved ones.
10. How can I stay updated on new arrivals and promotions?
To stay informed about our latest collections, promotions, and exclusive offers, you can sign up for our newsletter on the website. You can also follow us on social media platforms such as Instagram and TikTok for regular updates.
If you have any further questions or require assistance, please do not hesitate to get in touch. We are committed to providing you with an exceptional shopping experience at SVNTWNZ.
SvnTwnz is a newly established clothing brand based in the United Kingdom, offering a range of stylish and contemporary apparel for men and women.
2. How can I place an order?
You can place an order directly through our website. Simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be processed.
3. What payment methods do you accept?
We accept payment via major credit and debit cards, including Visa, Mastercard, American Express, and Discover, PayPal, Shop Pay and many more.
4. Do you ship internationally?
Yes, we offer international shipping to select countries. You can view the list of countries we ship to during the checkout process. Please note that international shipping rates and delivery times may vary.
5. How much does shipping cost?
Shipping costs are calculated based on your location and the size of your order. You can view the shipping fees applicable to your order during the checkout process before making payment.
6. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a refund or exchange. Please refer to our Returns Policy for more information on eligibility and instructions for returning items.
8. How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us via email at info@svntwnz.com or through our Contact Us page on the website. We endeavour to respond to all inquiries within 24 hours.
9. Do you offer gift cards?
Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are available in various denominations and make the perfect gift for friends and loved ones.
10. How can I stay updated on new arrivals and promotions?
To stay informed about our latest collections, promotions, and exclusive offers, you can sign up for our newsletter on the website. You can also follow us on social media platforms such as Instagram and TikTok for regular updates.
If you have any further questions or require assistance, please do not hesitate to get in touch. We are committed to providing you with an exceptional shopping experience at SVNTWNZ.