Your Privacy Matters: Our Commitment to Protecting Your Data

Protecting your privacy and ensuring the security of your personal information is paramount at SvnTwnz. This Privacy Policy outlines how we collect, process, and safeguard your data in compliance with all applicable UK and EU legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

When you interact with our website or services, we may collect various types of personal information, including your name, email address, postal address, phone number, and payment details. We may also gather non-personal information such as your IP address, browser type, and device information for analytical and operational purposes.

How We Use Your Information

We use the information we collect to fulfill your orders, communicate with you about your purchases, provide customer support, and enhance our products and services. With your explicit consent, we may also use your data to send you promotional communications about our latest products, special offers, and updates.

Sharing of Information

We may share your personal information with trusted third-party service providers who assist us in processing orders, handling payments, delivering packages, and conducting marketing activities. These service providers are contractually obligated to process your data securely and solely for the purposes outlined by us.

Additionally, we may disclose your information when required by law, to protect our rights, property, or safety, or to comply with legal processes.

Data Security

We implement robust security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits to maintain the confidentiality and integrity of your data.

Your Rights

You have the right to access, rectify, or erase your personal information held by us. You may also request the restriction of processing or object to the processing of your data, as well as the right to data portability. You can exercise these rights by contacting us directly using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience and provide personalised content. By using our website, you consent to the use of cookies in accordance with our Cookie Policy, which you can adjust through your browser settings. Please note that disabling cookies may impact certain functionalities of our website.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website or by other appropriate means.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please don't hesitate to contact our Data Protection Officer at info@svntwnz.com.

This Privacy Policy was last updated on 28th March 2024.